Hotel Information

There is an international wall socket in each room, if you require others, a range of electrical adaptors is available.  Please contact our Guest Service Centre by diaIing’0‘.

Our Concierge and Guest Relation Officer will be happy to assist you with your flight bookings, reconfirmation, online check-in and printing of boarding passes, and other airline information. It is advisable to re-confirm all airline reservations 48 hours prior to departure.

An ATM is available 24 hours per day, located on the Ground Floor underneath the Main Lobby.

Professional babysitting services are offered by a third-party agency. For inquiries, please contact our Guest Service Centre by dialing ‘0’.

The nearest bank is available at Bali Collection complex.

The beach is open to the public. We offer sun loungers for your relaxation. Each morning, our gardener ensures the beach remains pristine through thorough cleaning. Outsider spa services might offer you massage treatment, but due to the poor quality of product that is used these are not allowed on hotel property.

To arrange a pick-up by buggy, please contact our Guest Service Centre by dialing ‘0’.

Merusaka Nusa Dua is proud to offer its guests who are staying in the suite and villa (The Village), a unique and incomparable style of service. During your stay, all of your requests and inquiries will be taken care of by your butler, who is exclusively appointed to meet all of your requirements.

Chauffeur-driven cars, self-drive car rentals, and motorbikes can be hired through the resort. The resort also provides return airport transfer options. Follow this link if you wish to arrange for motorcycle hire through our approved vendor. For car hire with a driver please contact our Concierge Team for more information.

Check-out time is at 12.00 pm. Should your departure time not coincide with our official check-out time, please contact our receptionist. Every effort will be made to assist with late check-outs whenever possible. It is advisable to check the room availability twenty-four hours prior to departure.

The resort accepts the following major credit cards to settle guest accounts including Visa, Mastercard, JCB, American Express, Diners Club, and Union Pay. 

By law, all transactions in Indonesia must be applied in Indonesian Rupiah (IDR). There is an approved and government licensed Money Changer open every day from 7am till 10pm, located on the Ground Floor underneath the main Lobby.

Please be advised that some money changers outside of the hotel are not licensed and their service may, or may not, be according to internationally recognized standards.

The in-house clinic is available 24 hours a day for any medical issue. Doctor standby is available on call from 08.00 am to 10.00 pm, while doctors visit from 01.00 pm to 08.00 pm. The nearest hospital is Bali International Medical Center located inside the complex of The Nusa Dua. 

Laundry lists are located in your wardrobe. Please contact our Guest Service Centre by dialing ’0’ for collection. All laundry items received before 9 am will be returned on the same day.

The writing desk in your room is fitted with multi-plug sockets. Indonesian electric current is at 220 volts.

In case of emergency, do not use the elevators. Please take the nearest escape route as laid out in your room’s emergency evacuation plan and proceed to the resort’s meeting points, which are located at the beach and parking area for a Fire incident, the ballroom rooftop and the highest floor of Puri 1 to 6 for a Tsunami warning.

Merusaka Nusa Dua has smoke detectors in every room, suite or villa and an evacuation system backed by trained professionals to ensure your safety. An emergency evacuation route map can be found on the entrance door of your room. Please see the full Safety & Security section of this compendium for fuller details.

Should you wish to order flower bouquets or arrangements, please contact our Guest Service Centre by dialing ‘0’.

The currency exchange counter is located on the ground floor underneath the Main Lobby and operates from 7.00 am to 10.00 pm.

Your room, Suite and Villa (The Village) is equipped with a hair dryer located in the bathroom. Should you wish to order flower bouquets or arrangements, please contact our Guest Service Centre by dialing ‘0’.

In-Room Dining is available twenty-four hours daily. Please see the menu in the ‘In-Room Dining’ section. Order can be requested to In Room Dining by dialing ‘6’ or through 'In-Room Dining' section.

Complimentary internet access is available via Wi-Fi connectivity in your room and throughout the resort. Please contact our Guest Service Centre by dialing ‘0’ for further information on the Wi-Fi access.

For your safety and security, the room, suite or villa’s number is not indicated on the key. Kindly return the key upon check-out.

Tamaya Kids Land is open from 9.00 am to 5.00 pm, available for children aged 5 to 12 years. Please contact our Guest Service Centre by dialing ‘0’ for more information. 

For luggage handling, please contact our Guest Service Centre by dialing ‘0’. 

For any problems related to the maintenance, please contact our Guest Service Centre by dialing ‘0’.

Guests are welcome to utilize online transportation services. When it comes to ride services, drivers are permitted to collect and drop off guests at the lobby porte cochere. For deliveries, drivers should park their motorcycles in the designated parking area and are authorized to directly hand over goods to guests in the lobby.

Complimentary daily activities for the guest is available throughout the day, from yoga class in the morning to beach volley ball in the afternoon. Please contact our Guest Service Centre by dialing ‘0’ for more information.

Gading Restaurant

All day dining international flavors. Open from 7.00 am to 10.00 pm.

Ja’Jan Bistro

Offering Western cuisine for lunch and dinner. Open from 11.00 am to 11.00pm.

Homaya Restaurant

The authentic Indonesian cuisine for dinner. Open from 5.30 pm to 11.00 pm.

Ja’Jan by The Sea

The casual dining venue for a barbecue and lightmeals. Open from 9.00 am 9.00 pm.

Cake Shop by MERUSAKA

Sweet treats and assorted desserts. Open from 11.00 am to 11.00 pm.

Bar Lounge

The casual ocean-view bar, located next to Gading Restaurant.

Open from 11.00 am to 11.00 pm.

As part of our sustainability efforts, your room air-conditioning is automated with SensorFlow’s smart technology to switch to an energy-efficient setting when you are not in the room. When you are back, it will automatically switch back to your original setting. This action will help us reduce our carbon footprint and make the world a greener place.

Your room is equipped with an electronic safety deposit box located in the wardrobe for the safekeeping of your valuables. Please dial our Guest Service Centre by dialing ‘0’ should you require an assistance with the operating instructions.

You are strongly advised to use your In Room Safe for any moneys, handphones, jewelry, computers, etc. Items of greater value may be stored in our Safety Deposit Boxes located in our Main Lobby. Please note that the hotel can not accept liability for loss of property, how-so-ever its loss may have occurred.

The shop is open from 9.00 am to 9.00 pm, on the ground floor underneath the Main Lobby. 

Bali Collection shopping promenade provides an hourly shuttle service. The shuttle leaves from the resort from 10.30 am to 8.30 pm. 

To fully experience Bali's interesting sights and attractions, the tour desk in the lobby is open daily from 8.00 am to 9.00 pm. Please contact our Guest Service Centre by dialing ‘0’.

Gym

Located in the Puri 8 first floor, open from 6.00 am to 9.00pm 

Bicycle Rental

Bicycle is available for rental hourly or full day. Please come to recreation counter at the

main pool. 

Pool Table

Located at the Ja’Jan Bistro Restaurant, available from 11.00 am till midnight. 

Smoking is strictly prohibited within all indoor public spaces, including offices, recreational areas, shopping areas, dining establishments, and guest rooms. Smoking is permitted solely on balconies, with no provision of ashtrays inside guest rooms and certain area designed for smoking outdoor. Violation of this regulation will result in a minimum fine of USD 150.

For your own safety, we recommend that you avoid extensive exposure to the sun; particularly between 12.00 pm to 3.00 pm. Sunglasses and sun cream are recommended, and are available from our hotel shop located underneath the main Lobby.

The resort has several swimming pools located within the resort’s areas; a three tier swimming pools and two children’s pools at the garden, a swimming pool with a jumping board in the beachfront, and communal pools for Deluxe Pool Access' guests. There is an exclusive plunge pool in every villa, that is connected to a river-style pool.

Guests must exercise caution when using these facilities, as there are no lifeguards assigned in all locations.

The public pools are open from 7.00 am to 7.00 pm and towels are available at the pool counter. Please do not bring bath towels to the pool area.

Indulge in the tranquility of Balinese wellness at The Spa by Merusaka.  Featuring 6 (six) spa treatment rooms, each tailored for couple and equipped with private bath tub. Additional of 2 (two) jacuzzis with ocean and garden view and lounge area. Located at the upper floor, after the chapel.  

Opening hours: 10.00am – 9.00pm

Reservations are essential. To book, please dial extension 2.

Valet parking is available at the resort; however, the resort will not be held liable for any accident, theft, or damage that may occur within our grounds. Car keys can be kept and collected from our Concierge desk for your convenience.

To arrange a wake-up call, please contact our Guest Service Centre by dialing ‘0’.

For inquiries regarding water activities like canoeing or surf lessons, please contact our Guest Service Centre by dialing ‘0’ for assistance and further details.